The African Council of Customer Experience Organizations (ACXO) unites organisations, professionals and institutions behind a single mission: to raise the standard of customer experience across the continent and champion the African customer.
We bring recognised accreditation, continental research, shared standards, advocacy, community and recognition to a discipline that has too often lacked a unified, African-rooted home. From Lagos to Nairobi to Cape Town, ACXO is where the profession comes together.
From accreditation and training to standards, research, advocacy, community and recognition — one continental council supporting the whole CX journey.
Recognised, benchmarked certification pathways that validate customer experience competence across the continent.
Learn moreA continental academy delivering practical, locally relevant customer experience training and short courses.
Learn moreOrganisational and individual membership that connects you to Africa's customer experience community.
Learn moreFrom banking to telecoms to the public sector, ACXO members span the industries that shape the African customer's everyday experience.
A single continental body giving CX professionals and organisations across all 54 African nations a shared home, voice and standard.
Accredited certification programmes and training institutes that are benchmarked, portable and respected — proof of CX quality that travels across African markets.
Continental research, indices and benchmarking that let you measure your CX against peers and prove the ROI of improvement.
Connect with CX leaders, mentors and peers across the continent — the relationships that accelerate careers and organisations.
A credible, independent body developing CX standards and advocating for the African customer with regulators and industry.
The Africa CX Awards and member spotlights put your excellence on a continental stage — motivating teams and building reputation.
From application to active membership — becoming part of Africa's customer experience community is straightforward.
Choose your membership category and submit a short application. Individuals, organisations and institutions are all welcome.
Our membership team reviews your application and confirms the category, benefits and any accreditation requirements.
Once confirmed, you're welcomed into the Council, listed in the member directory and given access to standards, research and events.
Engage with programmes, certification, community and benchmarking to continuously advance your CX capability and recognition.
"ACXO gave our CX team a shared language, a credible benchmark and a network we simply didn't have before. Our maturity conversations with the board are now data-driven."
"The certification pathway professionalised how we develop our agents. Being part of a continental standard has changed how seriously CX is taken internally."
"The research and benchmarking alone justify membership. For the first time we can compare ourselves fairly against peers across the continent."
"ACXO is building exactly what the continent needed — a unified, credible voice for customer experience that's African-rooted and globally benchmarked."
"The community and events have been invaluable. I've found mentors, partners and opportunities I would never have reached on my own."
"ACXO gave our CX team a shared language, a credible benchmark and a network we simply didn't have before. Our maturity conversations with the board are now data-driven."
"The certification pathway professionalised how we develop our agents. Being part of a continental standard has changed how seriously CX is taken internally."
"The research and benchmarking alone justify membership. For the first time we can compare ourselves fairly against peers across the continent."
"ACXO is building exactly what the continent needed — a unified, credible voice for customer experience that's African-rooted and globally benchmarked."
"The community and events have been invaluable. I've found mentors, partners and opportunities I would never have reached on my own."
Can't find your answer? Talk to the Secretariat — we usually reply within a business day.
Ask a QuestionThe African Council of Customer Experience Organizations (ACXO) is a continental Council that unites Africa's national CX professional bodies under one shared standard, one accreditation system and one voice. ACXO sets continental CX standards, accredits professional training and certification programmes, advocates for the profession, and advances the recognition of CX as a profession in its own right — without replacing any member's national mandate.
Membership is open to organisations (corporates, public institutions, academia and non-profits) and to individual CX professionals across every African nation. There are membership categories tailored to each.
Members gain instant continental credibility, an equal governance vote, a ready-made accreditation pathway (Certificate → Diploma → Advanced → Specialist), continental standards and research, a dispute-resolution mechanism, advocacy at the African Union and internationally, and practical support to grow — while keeping full independence.
ACXO certification is mapped to a continental CX competency framework and globally benchmarked, making it a credible, portable credential across African markets. Certified professionals appear on a public register.
Standards are developed through expert committees drawing on practitioners, academics and industry, with public consultation. The aim is a shared, credible benchmark that organisations across the continent can adopt and measure against.
Use the contact form on this site or email info@acxo.org. Our membership team will confirm the right category for you and guide you through onboarding.
Join a growing continental community of organisations and professionals raising the standard of CX — one member, one benchmark, one Africa.