What this programme offers members
ACXO offers structured certification pathways for CX practitioners, managers and leaders. Each pathway is mapped to a continental competency framework and globally benchmarked, giving professionals credentials that are portable, credible and respected across African markets.
What's included
- Foundational, Practitioner & Leadership tiers
- Continental CX competency framework
- Assessment & examination
- Digital, verifiable credentials
- Continuing professional development (CPD)
- Public register of certified professionals
The cost of going without
Without a recognised certification standard, CX talent across Africa remains inconsistently measured — making it harder for organisations to hire with confidence and for professionals to prove their worth.